Complaints relating to finance
If your complaint relates to the finance agreement itself, including the terms of the agreement, payments, the way the finance was explained to you, or the administration of your finance agreement, please contact Hometree Finance, a trading name of HTG Finance Limited, directly at hello@
Financial Ombudsman Service
If you are unhappy with the outcome of your complaint, or you have not received a final response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS) (opens in a new tab). The service is free and independent.
Our complaints policy
- The Gap Project Limited acknowledges every complaint it receives and keeps adequate records of complaints.
- Relevant staff receive appropriate training on recognising a complaint and the complaints process.
- This policy is reviewed at least annually.
See also our Terms & Conditions and Privacy Policy.